FAQ

Our extensive FAQ below should hopefully answer any questions you may have regarding your purchases from Croc Shop Ltd. However if you can’t find the information you’re looking for, please do contact us directly.

How can I contact Croc Shop Ltd?

You can contact our customer sales team by email via the “Contact Us” section of the website or by emailing us at: info@crocshopltd.co.uk

 

Our mailing address is:

Croc Shop Ltd

Burford Road

Brize Norton

Oxfordshire

OX18 3NX

 

The online contact form is the preferred method of contact but you can also telephone Croc Shop Ltd Tel: 01993 846353 Monday – Friday 10am-5pm. Please be aware that this is also the main phone number for Crocodiles of the World.

 

Before you contact us it may be worth checking your questions hasn’t been answered below in the list of FAQs.

How do I place an order?

Ordering through Croc Shop Ltd’s secure site is easy. The most important details you’ll need are your name, address, phone number, email address, and your credit / debit card or paypal details.

 

Once you’ve finished browsing the site, adding the products you want to your basket, click the ‘Checkout’ button. You will then be taken to the payment area when you can input the delivery method here, and then choose which way to pay, either with your credit/debit card or via your paypal account. You will then either fill out your name and address details. You then pay which completes the order.

 

You will then receive an email to confirm the details of your order, which we suggest you check carefully. If there are any problems with the order, please contact us.

Do you deliver outside the UK?

We deliver within the UK mainland, Scotland and Northern Ireland. Unfortunately we do not currently ship orders outside the UK.

When can I expect delivery?

We post all our items via Royal Mail second class post which generally takes 3-5 working days to arrive. Please note: Any order placed after 3pm on Friday, or at the weekend will not be despatched until Monday.

How much will delivery cost?

All shipping costs will be calculated and shown separately in your shopping basket. Prices start from £1.99 Royal Mail second class post.

How can I pay?

You can pay using a credit or debit card (Visa, MasterCard, Visa Delta, Switch, Maestro or Solo).

What if my item is out of stock?

We endeavour to keep stocks on the website 100% accurate but in the unlikely event that this is not the case, a member of our team will contact as soon as possible to discuss options or cancel the order. If something you’re wanting to order is showing as out of stock please use our contact form specifying the product and we shall investigate when the item will be back in stock.

Can I select a different delivery address?

Yes, you can select a different UK delivery address at the time of placing your order.

What is your returns policy?

If you are not 100% satisfied with your purchase you are entitled to a full refund within 14 days of delivery. Please contact us within 14 days stating your order number and the reason for return. We shall then send you our return instructions.

 

Please note that for a full refund (including outward delivery cost) all items must be returned as new, unworn, with labels intact and all original packaging.

 

Please note: Shipping charges to return items will be paid for by the customer.

How do I return a faulty item?

In the unlikely event that you receive an incorrect/faulty item, please contact us immediately via our online form stating your order number and whether you’d like to exchange the item or receive a refund. We will then send you further instructions.

When will I receive my refund?

All refunds will be processed within five working days of receipt of goods and can only be issued to the payment card used to place your order. This can take up to five working days to then show on your bank statements.

I have visited Crocodiles of the World and would like to buy an item that is not on your website.

Please use our contact form and specify which item you would like to buy. Please note these requests will be dealt with on an individual basis.

Any Questions?

If you have any questions, please read our FAQ page which may have the information you need. If you need any further assistance or have queries regarding your visit, please contact us.